Hi! We are Mirtello. We've worked hard to make our Terms and Conditions (Terms of Service) easy to read. We've summarised key points of our Terms of Service below, but you must also read the full version that follows.
If you want to talk to us, please get in touch with our team and we'd be hap hello@mirtello.com
We are Fresha.com SV Limited, a company incorporated registered in England under company number 11326509, with registered office address in 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom ("Mirtello", "we", "us" and "our"). Our VAT registration number is GB299758808.
These are Terms of Service and Conditions ("Terms of Service") between you and Mirtello for the use of the Mirtello Platform (as defined below).
These Terms of Service apply to each booking you make through the Mirtello Platform (as defined below), including our online booking services or ordering any products.
Please read these Terms of Service carefully before you use the Mirtello Appointment Services. We recommend that you save or print a copy of these Terms of Service for future reference.
We reserve the right to change these Terms of Service from time to time by changing them on this page. Any changes will apply to your next Appointment/Order so please check this page regularly. If you do not agree to any changes, you should not make an Appointment/Order.
When we use capitalized words or phrases in these Terms of Service, they have the following meanings:
"Appointment" means any appointment booking for one or more services from a Partner made through the Mirtello Platform, including as updated, re-scheduled or cancelled;
" Cancellation Policy" means a policy that is included in the Partner Terms of Sale of an Appointment whereby a Partner may charge you (through the Mirtello Payment Services) a certain fee for a cancelled Appointment, which may be up to 100% of the value of the Appointment;
" Client " and " you " means you, the user of the Mirtello Services or the purchaser of any Partner Services;
" Confirmation " means a written confirmation that we provide to you regarding an Appointment or Order, via email or the Mirtello Platform;
"Deposit Policy" means a policy that is included in the Partner Terms of Sale whereby a Partner may request that you (through the Mirtello Payment Services) purchase a Partner Credit at the time you make such Appointment
Mirtello offers a way to connect you to our Partners, who offer a range of Products and services in the beauty and wellness space, such as hair, beauty, training and therapy services. The Mirtello Platform allows you to make an Appointment for a Partner Service, an Order for a Product from a Partner and directly pay for your Services and Orders. Mirtello does not operate any Partner, provide any Partner Services, or fulfil any Orders for Products.
By using the Mirtello Services you enter into a contract with Mirtello under these Terms of Service. However, your contract for the Partner Services is only between you and the Partner.
Mirtello acts only as an intermediary between you and the Partners, including acting as the agent for each Partner to arrange and conclude your Appointment/Order.
When you pay for an Appointment/Order on the Mirtello Platform, we receive payment as a commercial agent on behalf of the relevant Partner and this discharges your debt to the Partner for that Appointment/Order. This doesn't apply to any Pay In-Store Service.
If you use the Mirtello Platform to book or order any Partner Services or Products, you also enter into a Partner Contract with the relevant Partner, including any Partner Terms of Sale.
Partners' provision of Partner Services and fulfilling any Appointment/Order is subject to the Partner Contract. Mirtello is not a party to the Partner Contract you have with the Partner.