At Mirtello.com SV Limited (referred to as "Mirtello", "we", "us" and "our"), we are committed to protecting the privacy of our users. If you are in the UK or the EU, we are the data controller, unless otherwise stated. Please read the following privacy notice that explains how we collect, manage and protect your personal data.
This is the Privacy Notice ("Notice") for the website www.mirtello.com, and all Mirtello affiliate sites ("Sites"), or our applications ("Apps") (together "Services").
If you have any questions, comments and requests regarding this Notice you can get in touch with us via ourContract Us page, or via email at hello@mirtello.com
You can contact our Data Protection Officer at dop@mirtello.com
This Notice will apply to you if:
We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We handle your phone number in accordance with the terms specified hereafter. We do not sell or share you phone number with third parties, except where required by law. We say what these reasons usually are in each section below, and we explain each one underWhat do each of the legal reasons means?
We use your information to provide you with our Services. If you visit any of our Services, whether you're just browsing or you have an account, we willautomatically collect informationfrom you each time you use our Sites. This includestechnical information, information about your visitand (if you opt-in)location data:
Technical information may include the phone number, Internet Protocol (IP) address, login information, browser type and version, browser plug-in types and versions, device IDs, social log-in ID/email address, time zone setting, operating system and platform, hardware version, device settings (e.g. language and time zone), file & software names and types (associated with your device and/or the Services), battery & signal strength, information relating to your mobile operator or Internet Service Provider (ISP).
Information about your visit may include the full Uniform Resource Locators (URL), click stream to, through and from our Site (including date and time), pages and services you viewed or searched for, demographic information (including age and gender), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traceable campaign links (e.g. in emails, or via tracking URLs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team and our social media accounts.
Location data includes country location (based on your full or partial IP address and/or Google Analytics information) which we use to provide location services (if you ask or permit us to), so that we can deliver content, advertising or other services that are dependent on knowing where you are, like checking for fraudulent transactions. Location data may be collected in combination with device ID, so we can recognize your mobile browser or device when you return to the Service.
We must have a relevant legal justification, called a 'lawful basis's for each way in which we use your personal data.
Lawful bases may includeconsent, acontractwith you (as a data subject), compliance with ourlegal obligationsand ourspecified legitimate interests.
We'll use your personal data to send you promotional or marketing content (for example, our insight updates or newsletters), if you have given us consent to us doing so, where required by law. We may also send direct marketing based on our legitimate interests (see below).
You can opt-out of further marketing at any timeby selecting the “unsubscribe” link at the end of all our promotional updates and marketing to you.
We also rely on consent for some of the cookies we use (see our Cookies Notice for more detail).
We collect, store and process your personal data if it is necessary for performing a contract you have with us ( for example, our Terms of Useand Terms of Services, or where you have asked us to take specific steps before entering into that contract. This includes notifying you about changes to our Services.This does not include any agreement we have with a Partner, whether you are a Booker or Partner staff this is based on our legitimate interests (see below).
We may need to process any of your personal data to comply with our legal obligations, including under applicable UK law, and/or any court orders. This may include compliance with know-your-client and anti-money laundering rules.
We will share your information with our Partners if you have asked us to (for example, if you want to connect with, order from or make a booking with one of our Partners). We may share your contact and account information, and they will receive any other information you provide through Mirtello (for example, completing a Partner's consultation form). Partners may use this information to manage your communications, orders and bookings with them.
If you leave a public review for a Partner (or any of their products in their shop on our Services), your rating, review, review date, and first name and last initial will be published on Mirtello. Other Mirtello users and members of the public may be able to see your reviews. Reviews may be published or syndicated on third party websites. Public reviews will survive the termination or expiry of the Mirtello Terms of service.